Questions, answered.

Gear and other non-coffee items ship within 1–2 working days when in stock. If something is on backorder, it ships a few days after we restock it.

Yes, we ship worldwide from our warehouse in Taastrup, Denmark, and every shipment is tracked. In Denmark we use Bring, PostNord or DAO. Everywhere else you can choose FedEx Economy or, to get it faster, FedEx Priority at checkout; to some countries we also offer PostNord Tracked.

Yes, in Denmark: delivery to a parcel shop is free on orders over 500 kr. Home delivery and shipping to other countries are calculated at checkout.

It depends on where you are and the shipping method you choose. In Denmark it usually takes 1–2 business days and in the rest of Europe 2–5; for other countries see the table below.

No, Express shipping can’t be combined with a free-shipping promo code.

Usually not: our subscription boxes fall below the customs value threshold in most countries. Your local tax authority can confirm the rules where you live.

Yes, within 15 days of receiving it, or 30 days for orders placed 19 November–24 December. The product must be intact, unused and in its original condition. Once it’s back with us, we inspect it and refund you within 14 days of receiving it (or of your proof that you sent it).

If you change your mind, you pay the return shipping. If the item arrives faulty or wrong, or it’s a warranty case, we cover the shipping.

Every electrical product you buy from us, such as machines, grinders, scales and kettles, comes with a 2-year warranty, as EU law requires. It covers how the product works, not cosmetic issues.

Very fresh. We roast your coffee specifically for you and ship it shortly after roasting.

We only sell whole beans: it’s the best way to keep coffee fresh and full of flavour. A grinder is the single biggest upgrade to your setup, from compact travel models to fast electric ones. Email us if you’d like a recommendation.

We roast for online orders in batches at the start and in the middle of each month. Please allow 1–1.5 weeks for your order to be fulfilled.

Fresh coffee every month from top Nordic and European specialty roasters, sourced specifically for our subscribers and shipped within a few days of roasting.

Each month features coffees from one roaster. Order 3 or more bags and you get 3 different coffees.

Both. Mix and match as you like, and they ship together.

Boxes ship in the first week of each month, and we email you when yours is on its way. You can subscribe any time.

Your box ships from our warehouse in Taastrup, Denmark, with Bring, PostNord or DAO in Denmark and FedEx or PostNord in the rest of Europe, so the standard delivery times in the table below apply.

Yes, no need to cancel. Log in, open Subscriptions in your account dashboard and click “Pause subscription” to skip one or more shipments.

Yes, any time from your account dashboard. We still send any deliveries you’ve already paid for, and we won’t bill you again.

Yes. The beans change every month, and shipments of 2 or more bags include 2 different coffees. We follow the best harvests to find the most interesting beans from top producers.

At the beginning of every month.

Once shipped: usually 1–2 business days in Denmark. Standard times apply everywhere else.