Shipping Terms and Conditions

These terms explain how we ship your order and what happens if something goes wrong on the way. They apply together with our Refund policy and do not limit your statutory rights as a consumer.

Where we ship from

  • All orders ship from our own warehouse: Bean Bros c/o Lagerhotel, Husby Alle 19, 2630 Taastrup, Denmark. We never ship from suppliers.
  • We ship worldwide for most products. Some products can't be shipped to every country.
  • We ship orders continuously throughout the day, sometimes within minutes of the order being placed. An order can only be cancelled if it hasn't shipped yet. Once it has shipped, you can use your right of withdrawal after delivery (see our Refund policy).

Carriers and tracking

  • In Denmark we ship with Bring, PostNord or DAO, to a parcel shop (pakkeshop) or to your door. To the rest of Europe and the world we ship with FedEx and, for some countries, PostNord. The carrier depends on the destination, the size of the parcel and the shipping method you choose at checkout.
  • Every shipment is tracked. When your order ships, you receive an email with the tracking information.
  • Free shipping coupons cannot be used on express services. Orders that combine the two will be rejected.

Delivery times and costs

  • Denmark: 1–2 business days. Free shipping to a parcel shop on orders over 500 kr.
  • Rest of Europe: 2–5 business days with standard shipping (FedEx Economy). Express shipping (FedEx Priority) is available at checkout.
  • Other destinations and express services: the estimated delivery time is shown at checkout.
  • Shipping costs are always shown at checkout before you pay. Delivery times are estimates and can vary, for example during busy periods.

Delivery questions and changes

  • You can often change delivery options, such as a pickup point or delivery day, directly with the carrier using your tracking number.
  • If anything goes wrong with your delivery, contact us at support@beanbros.co. We're happy to help.
  • Please check that your shipping address is correct and complete. If a parcel can't be delivered because of an incorrect or incomplete address, we'll contact you. Any extra cost for re-delivery is paid by you.

Risk and transport damage

Goods are at our risk until they are delivered to you. If a parcel is lost or arrives damaged, please contact the carrier and us at support@beanbros.co at the same time. We'll help you with the claim.

To help us process a claim, please:

  • tell us as soon as possible,
  • photograph the box and the item, including labels,
  • keep all packaging until the claim is settled,
  • note any visible damage with the driver on delivery, or refuse a parcel that is clearly damaged.

These are requests to help us handle the claim; they don't affect your statutory rights. As a consumer, your complaint is always in time if you make it within 2 months of discovering the damage, and in any case within 2 years of delivery.

Business customers must inspect the goods immediately on receipt and report visible transport damage or missing items at delivery, before or when signing for the goods, and note the damage with the carrier where possible.

Orders outside the EU

  • All parcels to destinations outside the EU are sent DAP (Delivered at Place). We don't handle or pay customs clearance. Import duties, taxes and brokerage fees are paid by the recipient on arrival and are not refundable by us.
  • If a parcel is refused or not collected and comes back to us, we deduct the return freight and any charges incurred from the refund.

Shipping costs for returns and faulty goods

  • The shipping charge you pay at checkout (if any) covers delivery to your address (DAP).
  • Returns are accepted only at our warehouse: Bean Bros c/o Lagerhotel, Husby Alle 19, 2630 Taastrup, Denmark.
  • If you withdraw from a purchase, you pay the direct cost of the return. For large or heavy items, such as espresso machines and large grinders, our team will quote the return cost on request before you send anything.
  • If an item is faulty, repair or replacement under your statutory rights is free of charge, including reasonable shipping costs. Please report faults through our warranty page and wait for our return instructions.

Contact

Studio Élan ApS (Bean Bros)
Amaliegade 6, 2. tv.
1256 København K
Denmark
CVR / VAT: DK39803992
Phone: +45 31 88 64 20
Email: support@beanbros.co

This is our registered office address only. Returns sent to this address are not accepted. Please send returns only to our warehouse: Bean Bros c/o Lagerhotel, Husby Alle 19, 2630 Taastrup, Denmark.

Last updated: 2 November 2026