Shipping Terms and Conditions

These terms explain how we ship your order and what happens if something goes wrong on the way. They apply together with our Refund policy and do not limit your statutory rights as a consumer.

Where we ship from

  • All orders ship from our own warehouse: Bean Bros c/o Lagerhotel, Husby Alle 19, 2630 Taastrup, Denmark. We never ship from suppliers.
  • We ship worldwide for most products. Some products can't be shipped to every country.
  • We ship orders continuously throughout the day, sometimes within minutes of the order being placed. An order can only be cancelled if it hasn't shipped yet. Once it has shipped, you can use your right of withdrawal after delivery (see our Refund policy).

Carriers and tracking

  • We ship with PostNord and FedEx, depending on the destination, the size of the parcel and the shipping method you choose at checkout.
  • When your order ships, you receive an email with tracking information if your shipping method includes tracking.
  • If you choose an untracked shipping option, the parcel can't be followed after dispatch. It is still at our risk until it is delivered to you.
  • Free shipping coupons cannot be used on express services. Orders that combine the two will be rejected.

Delivery questions and changes

  • You can often change delivery options, such as a pickup point or delivery day, directly with the carrier using your tracking number.
  • If anything goes wrong with your delivery, contact us at support@beanbros.co. We're happy to help and will contact the carrier for you if needed.
  • Please check that your shipping address is correct and complete. If a parcel can't be delivered because of an incorrect or incomplete address, we'll contact you. Any extra cost for re-delivery is paid by you.

Risk and transport damage

Goods are at our risk until they are delivered to you. If a parcel is lost or arrives damaged, we handle the claim with the carrier. You don't need to claim from the carrier yourself.

To help us process a claim, please:

  • tell us as soon as possible,
  • photograph the box and the item, including labels,
  • keep all packaging until the claim is settled,
  • note any visible damage with the driver on delivery, or refuse a parcel that is clearly damaged.

These are requests to help us handle the claim; they don't affect your statutory rights. As a consumer, your complaint is always in time if you make it within 2 months of discovering the damage, and in any case within 2 years of delivery.

Business customers must inspect the goods immediately on receipt and report visible transport damage or missing items at delivery, before or when signing for the goods, and note the damage with the carrier where possible.

Orders outside the EU

  • All parcels to destinations outside the EU are sent DAP (Delivered at Place). We don't handle or pay customs clearance. Import duties, taxes and brokerage fees are paid by the recipient on arrival and are not refundable by us.
  • If a parcel is refused or not collected and comes back to us, we deduct the return freight and any charges incurred from the refund.

Shipping costs for returns and faulty goods

  • The shipping charge you pay at checkout (if any) covers delivery to your address (DAP).
  • Returns are accepted only at our warehouse: Bean Bros c/o Lagerhotel, Husby Alle 19, 2630 Taastrup, Denmark.
  • If you withdraw from a purchase, you pay the direct cost of the return. For large or heavy items, such as espresso machines and large grinders, our team will quote the return cost on request before you send anything.
  • If an item is faulty, repair or replacement under your statutory rights is free of charge, including reasonable shipping costs. Please report faults through our warranty page and wait for our return instructions.

Contact

Studio Élan ApS (Bean Bros)
Amaliegade 6, 2. tv.
1256 København K
Denmark
CVR / VAT: DK39803992
Phone: +45 31 88 64 20
Email: support@beanbros.co

This is our registered office address only. Returns sent to this address are not accepted. Please send returns only to our warehouse: Bean Bros c/o Lagerhotel, Husby Alle 19, 2630 Taastrup, Denmark.

Last updated: 20 October 2026