Welcome to the beanbros.co website (the “Website”) hosted by Studio Élan ApS (hereafter also referred to as “we” and “us”). Please review the following terms and conditions concerning your use of and access to the Website. By accessing, using, subscribing, purchasing or downloading any materials or content from the Website, you agree to follow and be bound by the following terms and conditions (the “Terms & Conditions”). If you do not agree with the Terms & Conditions, you may not use the Website.

ACCESS AND COMPLIANCE

By accessing the Website, you agree to be bound by the Terms & Conditions, all applicable laws and regulations and that you warrant and represent that you are legally entitled to do so and are abiding by all applicable laws and regulations in the jurisdiction in which you reside. You agree that we may modify this agreement and such modifications shall be effective immediately upon posting. You agree to review these Terms & Conditions periodically to be aware of modifications. Continued access or use of the Website shall be deemed conclusive evidence of your acceptance of the modified agreement.

In order to utilize certain services offered by the Website, you may need to create a subscription or account. You agree to (a) create only one account/subscription; (b) provide accurate, truthful, current and complete information when creating your account/subscription; (c) maintain and promptly update your account/subscription information; (d) maintain the security of your account/subscription by not sharing your password with others and restricting access to your account and your computer; (e) promptly notify us if you discover or otherwise suspect any security breaches relating to the Website or your account/subscription; and (f) take responsibility for all activities that occur under your account/subscription and accept all risks of unauthorized access.

INFORMATION AT THE WEBSITE

Although we attempt to maintain the integrity and accuracy of the information on the Website, we make no guarantees as to its correctness, completeness, or accuracy. The Website may contain typographical errors, inaccuracies, or other errors or omissions. Also, unauthorized additions, deletions, or alterations could be made to the Website by third parties without our knowledge. If you believe that information found on the Website is inaccurate or unauthorized, please inform us by contacting us via e-mail at support@beanbros.co

USE OF THE WEBSITE

Any personal information you submit to the Website is governed by the Privacy Policy. This Privacy Policy encompasses any and all information you may provide to the site either for purposes of submitting an order or to receive further information, updates and promotions about or related to the Website

In consideration of being allowed to use the Website, you agree that the following actions shall constitute a material breach of these Terms & Conditions: Collecting information about the Website or users of the Website without our written consent; Modifying, framing, rendering (or re-rendering), mirroring, truncating, injecting, filtering or changing any content or information contained in the Website, without our written consent.

• Using any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor the Website or any portion thereof
• Accessing or using the site for commercial or competitive purposes
• Disguising the origin of information transmitted to, from, or through the Website.
• Impersonating another person
• Distributing viruses or other harmful computer code
• Allowing any other person or entity to impersonate you to access or use the Website
• Using the Website for any purpose in violation of local, state, national, international laws
• Using the Website in a way that is intended to harm, or a reasonable person would understand would likely result in harm, to the user or others
• Circumventing any measures implemented by us aimed at preventing violations of the Terms & Conditions.

We expressly reserve the right, in its sole discretion, to terminate a user’s access to any interactive services and/or to any or all other areas of the Website due to any act that would constitute a violation of these Terms & Conditions. In addition to violating the Terms & Conditions of the Website, any of the foregoing actions on your part or on behalf of any entity you are employed or otherwise acting as an agent for constitutes intentional, unauthorized access of a protected computer, may constitute a violation of state and federal law, including, but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030), and may potentially subject you and any affiliated parties to civil liability and criminal prosecution.

Any unauthorized use of any materials contained on the Website may violate copyright laws, trademark laws, the laws of privacy and publicity, and/or communications regulations and statutes. It is your obligation to comply with all applicable state, federal and international laws. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.

TERMINATION

You or we may suspend or terminate your subscription or account or your use of this Website at any time, for any reason or no reason. We ship orders continuously throughout the day, sometimes within minutes of the order being placed, so an order can only be cancelled if it has not yet shipped. To request a cancellation, contact us as soon as possible at support@beanbros.co. Once an order has shipped, you can use your statutory right of withdrawal after delivery and return the goods as described in our Refund policy. Custom-made or personalised products cannot be cancelled once production or configuration has started. To the extent you have orders pending when you terminate your account or use of the Website, you remain personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Website at any time without notice.

COPYRIGHTS AND TRADEMARKS

All materials provided on the Website, including but not limited to information, documents, products, logos, graphics, sounds, images, compilations, content and services are protected by international, federal and state copyright and trademark laws. The owner of the copyrights and trademarks, names, logos and service marks is Bean Bros.  its affiliates or respective third party authors, developers or vendors (“Third Party Providers”). Except as stated herein, none of the Materials may be modified, copied, printed, reproduced, distributed, republished, performed, downloaded, displayed, posted, transmitted and/or otherwise used in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means, without the prior express written permission of Bean Bros. and/or a Third Party Provider. Also, you may not “mirror” or “archive” any contents displayed on or otherwise accessible from the Website on any other server without the prior express written permission of Bean Bros.

CHILDREN

You are ineligible to use this Website if you are under the age of 14. We do not accept any users who are under the age of 14. If you are under the age of 18, you must have your parent or legal guardian set up your account and your parent or legal guardian agrees to these Terms & Conditions. If you are under the age of 18, your parent or legal guardian’s consent to these Terms & Conditions is ongoing and they hereby warrant that they will review these Terms & Conditions for changes, and if any occur, that they will be amenable thereto until you reach age 18, at which point you hereby give your consent to these Terms & Conditions.

Terms & Conditions Regarding Purchases

PRICING POLICY

Prices and offers are subject to change.

Coffee subscriptions are sold on subscribe.beanbros.co under separate terms.

VAT POLICY

In connection with the sales of goods, our site collects and remits VAT as required by the Danish law

PAYING FOR YOUR ORDER

You can choose from the payment methods available for your region at checkout. Coupon codes can be applied at checkout. They are limited to one use per customer and may be reviewed in case of misuse.

VALIDATING YOUR ORDER

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

ORDER ACCEPTANCE/CONFIRMATION

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right to limit or prohibit sales to dealers and resellers.

RETURN POLICY

Returns, refunds and complaints are governed by our Refund policy, which forms part of these Terms & Conditions. In short:

• As a consumer, you have a 14-day right of withdrawal from the day you receive the goods.
• You may handle and inspect the goods as you would in a shop. We may deduct for any loss in value caused by handling beyond that.
• The only exceptions are sealed goods that have been unsealed after delivery and can't be returned for health or hygiene reasons (such as opened coffee beans, opened descaler and cleaning products, and opened or installed water filter cartridges), goods that deteriorate quickly, and custom-made or personalised goods.
• If you withdraw from the whole order, we refund the price paid and the original standard delivery cost. You pay the direct cost of the return.
• Faulty goods are covered by your 2-year statutory right to complain and by our own 2-year warranty.

Returns are accepted only at our warehouse:

Bean Bros c/o Lagerhotel
Husby Alle 19
2630 Taastrup
Denmark

SHIPPING POLICY

We ship from our warehouse in Taastrup, Denmark, with PostNord and FedEx, depending on the destination and the shipping method you choose. Free shipping coupons cannot be used on express services; orders that do so will be rejected.

Read more in our Shipping terms.

All parcels to destinations outside the EU are sent DAP (Delivered at Place). We don't handle or pay customs clearance. Import duties, taxes and brokerage fees are paid by the recipient on arrival and are not refundable by us.

The following issues with orders may result in delayed shipping:

• Incorrect shipping address
• Shipping address does not match billing address
• Payment delay or issue
• Carrier failure to deliver (e.g. severe weather conditions)

TRACKING YOUR ORDER

When your order ships, you will receive an email with shipping and tracking information.

Free shipping orders may be sent with an untracked postal service that can't be tracked after dispatch. Whatever the shipping method, the goods are at our risk until they are delivered to you. If a parcel is lost or arrives damaged, contact us and we will handle the claim with the carrier.

Delivery times are estimates and can vary, for example during busy periods. If your order is significantly delayed, please contact us. Your statutory rights in case of late delivery are not affected.

FINDING YOUR BOX

If the tracking information shows the order has been delivered, be sure to check everywhere – occasionally, carriers leave deliveries with neighbors, building managers, or places like your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item was returned to us, please contact us by email or phone. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have lost it.

IF YOU’RE NOT HOME

It’s up to the driver’s discretion whether to require a signature for delivery or to leave the package at your door or another safe place. If the driver believes it’s best to obtain a signature, he or she will try a few times to secure one. If a package is returned to us as undeliverable, we will contact you to arrange a new delivery or a refund. If a parcel was refused or not collected, we refund as described in our Refund policy and may deduct the return freight and any charges incurred.

LIMITATION OF LIABILITY

TO THE EXTENT ALLOWED BY LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF Bean Bros.  EXCEED $500.00. IN NO EVENT SHALL Bean Bros. OR THE THIRD PARTY PROVIDERS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR FOR ANY DAMAGES TO YOUR COMPUTER, TELECOMMUNICATION EQUIPMENT, OR OTHER PROPERTY AND/OR FOR LOSS OF DATA, CONTENT, IMAGES, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THESE TERMS & CONDITIONS, INCLUDING BUT NOT LIMITED TO THE ACCESSING OR USE OF, OR INABILITY TO USE, THE WEBSITE AND THE SERVICES ASSOCIATED THEREWITH INCLUDING BUT NOT LIMITED TO THE DOWNLOADING OF ANY MATERIALS, REGARDLESS OF CAUSE, WHETHER IN AN ACTION IN CONTRACT OR NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR THE THIRD PARTY PROVIDER HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATION OF LIABILITY SET FORTH IN THIS SECTION SHALL NOT APPLY IN THE EVENT OF CUSTOMER’S BREACH, OR RELATED TO ITS INDEMNITY OBLIGATIONS. THIS PARAGRAPH SHALL NOT AFFECT THE RIGHTS LISTED BELOW IN THE SECTION TITLED “INDEMNITIES”.

Nothing in these Terms & Conditions limits or excludes liability that cannot be limited or excluded under mandatory law, or your statutory rights as a consumer, including your rights if goods are faulty (see our Refund policy).

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Bean Bros. , its officers, directors, employees, agents, licensors, suppliers and any third party information providers from and against all losses, expenses, damages and costs, including, but not limited to all attorneys’ fees charged to Bean Bros. , resulting from any violation of these terms by you or any other person accessing the Website.

CONFLICTS

Shall a conflict or contradiction exist between these Terms & Conditions and any others which relate specifically to a particular section of the Website, the specific terms relevant to that section shall prevail.

SEVERABILITY

Any provision of the Terms & Conditions found to be unenforceable will not void nor effect other provisions of this agreement.

GOVERNING LAW AND DISPUTES

These Terms & Conditions and any purchase made via the Website are governed by Danish law. If you are a consumer, this does not deprive you of the protection given by the mandatory consumer law of the country where you live.

Disputes may be brought before the Danish courts or the consumer complaint bodies named in our Refund policy.

MISCELLANEOUS

The Terms & Conditions (together with the Privacy Policy) represent the parties’ entire understanding relating to the use of the Website and supersedes any prior or contemporaneous, conflicting or additional, communications. We reserve the right to change these Terms & Conditions or policies relating to the Website at any time and from time to time, and such changes will be effective upon being posted herein. You should visit this page from time to time to review the then current Terms & Conditions because they are binding on you. Certain provisions of these Terms & Conditions may be superseded by expressly designated legal notices or terms located on particular pages of the Website, which may be posted from time to time. Your continued use of the Website after any such changes and/or postings shall constitute your consent to such changes. If any provision of these Terms & Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect.

You may not assign these Terms & Conditions without the prior written approval of Bean Bros. Any purported assignment in violation of this section shall be void. Bean Bros.  reserves the right to use Third Party Providers in the provision of the Website and/or the goods, service and/or materials associated therewith. In the event of any litigation of any controversy or dispute arising out of or in connection with these Terms & Conditions, its interpretation, its performance, or the like, the prevailing party shall be awarded reasonable attorneys’ fees and expenses, court costs, and reasonable costs for expert and other witnesses attributable to the prosecution or defense of that controversy or dispute. Any and all rights not expressly granted herein are reserved by Bean Bros.

CONTACT US

Please feel free to contact us with any comments, questions or suggestions you might have regarding the Website. You may contact us at support@beanbros.co or hello@beanbros.co.

Terms & Conditions last modified 20 October 2026

Bean Bros. Freshly roasted specialty coffee. Delivered to your door.

Studio Élan ApS (Bean Bros)
Amaliegade 6, 2. tv.
1256 København K
Denmark
CVR / VAT: DK39803992

This is our registered office address only. Returns sent to this address are not accepted. Please send returns only to our warehouse: Bean Bros c/o Lagerhotel, Husby Alle 19, 2630 Taastrup, Denmark.