Terms and Conditions

Last updated: 2 November 2026

These terms apply when you buy from Bean Bros at beanbros.co, beanbros.dk or beanbros.it. Please read them before you order. They do not limit the rights you have as a consumer under the law.

1. Who we are

Bean Bros is a trading name of:
Studio Élan ApS
Amaliegade 6, 2. tv., 1256 København K, Denmark
CVR: 39803992
VAT number: DK39803992
Email: support@beanbros.co
Phone: +45 31 88 64 20

This is our registered office. Please do not send returns here. Our return address is in our refund policy.

2. Who these terms apply to

These terms apply to all orders placed in our online shop, by consumers and by business customers. Some rules, such as the right of withdrawal, apply to consumers only. We say so where that is the case.

If you have a trade (B2B) account with us, separate terms we have agreed with you may apply. Where they differ, the agreed terms take priority.

3. Orders and contract

You place an order by going through the checkout and confirming your purchase. Before you pay, you can see and correct your order, the total price and the shipping cost.

The contract is made when we send you the order confirmation by email.

Custom-made and special-order products are ordered or configured just for you. Once your order is confirmed, they cannot be cancelled or returned. This does not affect your rights if they are faulty or not as described.

4. Prices

Prices for consumers include VAT. Shipping costs depend on the destination and the shipping method, and are shown at checkout before you pay.

If a price is obviously wrong, or an item turns out to be unavailable, we may cancel the order or the affected item. We will tell you as soon as possible and refund anything you have paid in full.

5. Payment

You pay at checkout with one of the payment methods shown for your country. Payments are handled securely by our payment providers. We never see your full card number.

Discount codes are entered at checkout. Unless stated otherwise, each code can be used once per customer.

6. Delivery

We ship from our warehouse in Denmark. Every shipment is tracked. Delivery options, prices and estimated delivery times are shown at checkout. Orders to countries outside the EU may be subject to import duties and taxes, which are paid by the recipient.

Read more in our shipping terms.

7. Right of withdrawal (consumers)

As a consumer, you can withdraw from your purchase within 15 days of receiving the goods, without giving a reason. For orders placed between 19 November and 24 December, you have 30 days from delivery.

• Tell us within that period, by email to support@beanbros.co or with our withdrawal form.
• Send the item back within 15 days of telling us. Items must be unused and in their original condition.
• You pay the cost of returning the item, unless it is faulty or we sent the wrong item.
• We refund the price you paid, including the original standard delivery cost, within 14 days of receiving the goods or proof that you have sent them back.

The right of withdrawal does not apply to perishable goods (including coffee beans and other food), gift cards, and custom-made or special-order products, such as the Option-O P64, Option-O Lagom 01, La Marzocco Linea Mini R, La Marzocco Linea Micra and anything configured to order.

You can find all the details, including the return address, in our refund policy.

8. Defects and warranty

As a consumer, you have a 2-year legal right to complain about defects under Danish and EU law. This right is not limited by anything in these terms. If an item is faulty, we will repair or replace it free of charge, including reasonable shipping costs. Where that is not possible, you can get a price reduction or a refund. A complaint made within 2 months of discovering the defect is always in time.

On top of your legal rights, electrical products come with our 2-year warranty. To make a claim, use our warranty page and include your order number and photos of the problem. The warranty does not cover normal wear parts, damage from misuse or incorrect installation, or cosmetic wear.

Business customers must check goods when they arrive and report any defects or missing items without undue delay.

9. Liability

We are not liable for indirect losses, such as lost profit or lost data, except where the law says otherwise.

Nothing in these terms limits your mandatory rights as a consumer, or our liability where the law does not allow it to be limited, for example for personal injury or gross negligence.

For business customers, our total liability is limited to the value of the order in question.

10. Product information

We describe and photograph our products as accurately as we can, but colours and details may differ slightly from what you see on screen. If a product is not as described, you have the rights in section 8.

11. Intellectual property

All texts, photos, graphics and the Bean Bros name and logo on our websites belong to Studio Élan ApS or are used with permission. Please do not copy or reuse them without our written consent. Product names and brands belong to their respective owners.

12. Personal data

We handle your personal data as described in our privacy policy.

13. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one shown on our website when you placed it.

14. Governing law and complaints

These terms and your purchase are governed by Danish law. If you are a consumer, you keep the protection of the mandatory consumer rules of the country where you live.

If you are unhappy with something, please contact us first at support@beanbros.co. We will do our best to find a solution.

If we cannot agree, consumers in Denmark can complain to Nævnenes Hus, Toldboden 2, 8800 Viborg, www.naevneneshus.dk. Consumers in other EU countries can get free help from the European Consumer Centre in their own country (in Denmark: Forbrugereuropa).

15. Contact

Questions about these terms or your order? Visit our help centre, or contact us:
Email: support@beanbros.co
Phone: +45 31 88 64 20