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Start a chatInstant, 24/7WhatsAppOr send an email · reply in 1–2 business daysPopular questions
How long does delivery take?
Orders leave our warehouse in Taastrup, Denmark, within 1–2 business days. Standard delivery then takes 1–2 business days in Denmark and 2–5 business days in the rest of Europe; for other countries the delivery time is shown at checkout. FedEx Priority is available at checkout for faster delivery.
Can I return a product?
Yes, within 15 days of delivery, or 30 days for orders placed 19 November–24 December. Items must be unused and in their original packaging. Use the withdrawal form to start. We refund you within 14 days of receiving the item, or of your proof that you sent it.
Who pays return shipping?
If you change your mind, you do. If the item arrives faulty or wrong, we cover the shipping. For a warranty case, we cover the shipping too.
How do I make a warranty claim?
Submit the warranty form with your order number, serial number and a photo or video. We reply by email with next steps. Please don't send anything back before we confirm.
My parcel is lost or damaged. What now?
Contact the carrier and us at the same time, with your order number and photos of any damage. We follow up with the carrier and make it right.
Will I pay import fees?
Not within the EU. Outside the EU, import fees and duties are paid by the receiver.
Where do I manage my coffee subscription?
Subscriptions are managed on subscribe.beanbros.co.
Which grinder should I choose?
Compare the Varia VS3, VS4 and VS6 side by side, or start a chat and we will help you pick.
Shipping and delivery
Everything ships from our warehouse in Taastrup, Denmark, and every shipment is tracked: Bring, PostNord or DAO within Denmark, FedEx Economy or FedEx Priority everywhere else (PostNord Tracked to some countries).
| Destination | Delivery time | Cost |
|---|---|---|
| Denmark | 1–2 business days · pakkeshop or home delivery | From 55 DKK · free to a pakkeshop over 500 DKK |
| Germany, Austria, Sweden, Luxembourg | 2–5 business days | From €6.49 |
| Rest of the EU | 2–5 business days | From €6.99 (Spain from €12.99) |
| United Kingdom, Switzerland, Norway | 2–5 business days | From €12.99 + import fees |
| USA and Canada | Shown at checkout | From €14.49 + import fees |
| Rest of the world | Shown at checkout | From €10.99 + import fees |
Orders leave us within 1–2 business days. Times are for standard delivery; express delivery times are shown at checkout. Prices are for parcels up to 2 kg; heavier items and express delivery are priced at checkout. Import fees outside the EU are paid by the receiver.
Warranty and returns
2-year warranty on all electrical products, handled by us in Europe. 15 days to change your mind, 30 days for orders placed 19 November–24 December. Refunds within 14 days.
User manuals
Manuals for the products we sell. Also linked on each product page.
Email us
For product advice, wholesale, feedback or collaborations. We reply in 1–2 business days; the chat is faster.
Studio Élan ApS
Amaliegade 6, 2. tv., 1256 København K
CVR DK39803992
+45 31 88 64 20